Due to the perishable nature of our products, we do not accept returns and do not issue refunds. If you experience any issues, please contact us through the form on the bottom of the page and we will do our best to get it solved.

Our mallows are made to order and all of them are perishable, so, we do not accept returns or make exchanges.

Due to the potential for melting during the warmer months, shipping of marshmallows, especially the ones coated in chocolate or vanilla are at buyer's risk. Even though we may use blue ice for shipping and Priority Mail, goodies may melt. We DO NOT accept returns or issue reimbursements. If you have any issues, please contact us directly at contact@mallowbox.com and we will do our best to make it right.